Privacy Policy for the Food Relationship Roadmap Self-Paced Course by Natural Food Therapy Limited

This privacy policy outlines how Natural Food Therapy Limited ("the Company", "we", or "us") collects, processes, and protects your personal data when you purchase and engage with the Food Relationship Roadmap self-paced course ("the Course") in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By enrolling in the Course, you acknowledge and agree to the terms outlined in this privacy policy. If you have any questions, please contact [email protected].

1. What Data We Collect

We may collect the following types of personal data:

• Identity Data: Name and contact information (email address).

• Transaction Data: Payment details (processed via secure third-party payment providers through Thinkific's system).

• Course Participation Data: Information related to your course engagement, such as progress and feedback.

• Survey Data: Feedback provided voluntarily through surveys or forms.

• Technical Data: IP address, browser type, and usage patterns (via Thinkific platform analytics).
  
  

2. How We Collect Your Data

• When you register for the Course on Thinkific.

• When you complete surveys, feedback forms, or participate in course discussions.

• When you make payments via Thinkific's integrated payment system.

• Automatically through cookies when accessing the Course.
  
  

3. Purpose of Data Collection

We process your personal data for the following purposes:

• Course Delivery: To provide you with access to the Course and track your progress.

• Course Improvements: To gather anonymised feedback to improve the content and structure of the Course.

• Support and Communication: To respond to your questions or technical issues.

• Marketing: To share updates, celebrate wins by highlighting anonymised feedback, and provide general information about the Course without using any personally identifiable information.
  
  

4. Legal Basis for Processing

The legal basis for processing your personal data includes:

• Contract: Data is processed to fulfil our obligations under the Course agreement.

• Consent: Explicit consent is required for marketing communications.

• Legitimate Interest: For internal operations, security, and course improvement.
  
  

5. How We Share Your Data

We may share your data with the following third parties:

• Thinkific: As the course hosting platform, necessary information (e.g., email and name) is shared to grant you access to the Course.

• Payment Processors: Payment information is processed securely by Thinkific's integrated providers (e.g., Stripe or PayPal).

• Marketing Tools: If consent is provided, tools such as email platforms for sending course updates.

We will never share your personal data with third parties for their own marketing purposes. For more details on how Thinkific, our learning platform, handles data, you can review Thinkific's privacy policy here.

6. Anonymised Feedback and Testimonials

• By completing surveys, feedback forms, or sharing success stories during or after the Course, you agree that your anonymised feedback may be used for marketing purposes, such as social media posts, website testimonials, and promotional materials.

• No identifying information (name, email, or other personal data) will be disclosed without your explicit consent.
  
  

7. Data Retention

• Course Data: Retained for the duration of your access to the Course and for up to 12 months after completion for technical support and follow-up purposes.

• Transaction Data: Retained for 7 years for legal and tax purposes.

• Survey Data: Retained for as long as necessary for anonymised course insights.
  
  

8. Your Rights

Under the UK GDPR, you have the following rights:

• Right to Access: You can request details of the personal data we hold about you.

• Right to Rectification: You can ask us to correct inaccurate or incomplete data.

• Right to Erasure: You can request the deletion of your personal data, where lawful.

• Right to Restrict Processing: You can ask us to limit how we use your data.

• Right to Data Portability: You can request a copy of your data in a machine-readable format.

• Right to Object: You can object to the processing of your data, including for marketing purposes.

To exercise any of these rights, please email [email protected]. We will respond within 30 days.

9. Data Security

We implement strict security measures to protect your personal data, including:

• Encryption: Data is encrypted where possible to prevent unauthorised access.

• Access Control: Only authorised personnel have access to personal data.

• Secure Platforms: Data is stored on secure platforms such as Thinkific.
  
  

10. Data Transfers

Your personal data is processed using Thinkific, which may store data outside the UK. Thinkific implements safeguards such as Standard Contractual Clauses (SCCs) to ensure your data is protected under UK data protection laws.

11. Cookies

Cookies may be used on the Thinkific platform to enhance your user experience. You can manage your cookie preferences via your browser settings. Please note that disabling cookies may affect the platform’s functionality.

12. Marketing Communications

With your explicit consent, we may send you newsletters and updates about future course offerings. You can withdraw consent at any time by contacting [email protected] or using the "unsubscribe" option in communications.

13. Complaints

If you have concerns about the handling of your personal data, please contact [email protected]. If we cannot resolve your complaint, you may contact the Information Commissioner’s Office (ICO) at 0303 123 1113.

14. Compliance with Thinkific Policies

Please note that your use of the Course is subject to Thinkific’s privacy practices, as the platform processes certain data as part of your course registration and engagement. For more information on Thinkific’s privacy policy, please visit Thinkific’s Privacy Policy.

15. Changes to This Policy

This privacy policy may be updated from time to time. Any changes will be communicated via email or through updates to the Course platform.

This privacy policy was last reviewed in January 2025.

By checking the box before purchasing, you confirm that you have read, understood, and agreed to this privacy policy.